Refund policy

Due to hygiene and safety reasons, we are unable to accept returns or exchanges for skincare products that have been opened or used due to a change of mind. Return shipping costs for change of mind returns are not applicable as we do not accept them.

If your order arrives damaged, faulty, incorrect, or you receive the wrong product, please contact us within 7 days of receiving your order. We may request photographs of the item and its packaging to help us assess the issue.

Where required under Australian Consumer Law, SavvyGlo will provide a replacement, repair, or refund for products that are faulty, damaged, or not as described.

Faulty or incorrect items: Return shipping costs are covered by SavvyGlo in full.

Refund method: Refunds are processed to the original payment method within 5–7 business days of receiving the return.

Sale items and gift cards are not eligible for return or refund unless required under Australian Consumer Law.

To request assistance, please contact us at savvyglo@outlook.com before returning any items.